Please find below a list of the questions we often get asked... if you can't find the answer to yours please email us - we'll do our best to answer every question as quickly as we can.
We're a company dedicated to providing more positive opportunities for children to take part in physical activities. We've been working with schools and community groups for 8 years all across Yorskhire and we are committed to increasing and improving the experiences children have of physical activity. Although we are not child care (we are classed as an activities provider) we have had our policies vetted and approved by a number of local authorities, partners in education and the community to ensure kids are safe and having a good experience.
We ask that the children come to our clubs with sensible footwear and clothing for the activity they are going to be doing, so that usually means something like a PE kit and trainers. We do ask parents not to send kids in denims and to send them with clothing appropriate for the weather as the club may be outdoors. If it's a holiday club, they should also bring a packed lunch and a drinks bottle with non-fizzy drinks.
As you are aware we are at the mercy of the weather and, while we will take them inside if it gets too bad, we do try to keep them outside in the fresh air as much as possible. With this in mind we would ask that you consider a few suggestions that may enhance their experience of winter activities...
They are not essential and we don't want you to feel pressured into buying kit, these are simply suggestions and we're not expecting you to replace perfectly good kit you already have!
Whilst most of our clubs are hugely popular, unfortunately, from time to time, we get a low take up at a particular club (for whatever reason). When this happens we do everything we can to make sure the club still goes ahead and as part of that we reserve the right to change the activity to suit the group we have. For example if we have three children on a football club and four on a sports club, we may feel it makes sense to put the groups together to try and make it an enjoyable experience for everyone. It's incredibly rare that we ever cancel clubs, but if the numbers are just too low we may have to. If this happens we will try to offer parents places at an alternative venue, but if that doesn't work for them, we do issue a refund if we cancel a club.
We do everything we can to make sure that everyone has fun at our sessions, but occasionally children can be mean to one another. We operate a zero tolerance policy and when any instance is witnessed or reported to us, our coaches will speak to the children involved and to the parents of those children. If we find out that bullying has taken place we reserve the right to ask parents to collect their children and to bar them from attending our clubs in the future.
Once you've booked, simply send your children with the things they'll need (usually no more than a PE kit) and tell them that they will need to go to the school hall at the end of the school day. Our coach will be there with a register (and all the medical and contact information for the kids who have been booked on). Then, 1 hour after the school day finishes, come and collect them from the school hall. The coaches will sign the kids out when you collect them, so please don't sit in the car park as unless you have told us that your child can walk home, we won't let them out without seeing you.
All our coaches are qualified in their field and have been recruited in line with Safer recruitment in education. All hold enhanced DBS checks (formerly CRB's). We have a close group of great coaches who are conscientious, friendly, flexible and great with kids.
The dates and times of each club are listed on the website and will be on your confirmation email.
At the end of each session the children will collect their things and will be taken to a central registration point by the coaches. Unless you have indicated that the kids can walk home on their own at the end of the sessions you will need to go to the registration point and tell the coaches you have arrived before we can let the children go. We do this to ensure the safety of the children.
Unfortunately not. In terms of OFSTED we are classed as an Activity Provider rather than a Child Care Provider. As such you won't be able to use payment vouchers like Fidellity or Working tax Credits as payment for our clubs.Rest assured that we have had our policies checked with OFSTED and are part of the Breeze Culture Network - a Leeds City Council vetting procedure for partners, but we are not offering OFSTED registered schemes because our activities fall under the OFSTED exemption categories - and identifies our schemes as an Activities provider - as outlined in our full statement – this is available on request by email to firstname.lastname@example.org
We have to provide staff to the number of children who book places so unfortunately we can't issue refunds for cancellations made within 3 days of the session.
If you can't find the answer to your question please email us: email@example.com - call us on 0113 3226115, or write to us at PE Partner - We'll do our best to answer every question as quickly as we can.
If you would like to download a copy of this FAQ, please visit https://hubs.ly/H0cNVXD0